Tuesday, January 22, 2008
Lender Ranking
A recent J.D. Power study says that 75 percent of mainstream borrowers with good credit applying for moderately sized loans were more satisfied when they worked directly with the lender rather than through a broker. And customers who supply required documentation upon application have a smoother loan process.
Overall mortgage lender satisfaction ranking based on a 1,000-point scale:
Wachovia, 827
SunTrust Mortgage, 818
Bank of America, 760
National City Mortgage, 759
CitiMortgage/Citibank, 753
Chase, 752
Industry Average, 750
Wells Fargo, 749
Countrywide Home Loans, 745
GMAC Mortgage, 744
ABN AMRO Mortgage, 740
American Home Mortgage Corp., 736
WaMu, 733
First Franklin, 595
Overall mortgage lender satisfaction ranking based on a 1,000-point scale:
Wachovia, 827
SunTrust Mortgage, 818
Bank of America, 760
National City Mortgage, 759
CitiMortgage/Citibank, 753
Chase, 752
Industry Average, 750
Wells Fargo, 749
Countrywide Home Loans, 745
GMAC Mortgage, 744
ABN AMRO Mortgage, 740
American Home Mortgage Corp., 736
WaMu, 733
First Franklin, 595
Labels: mortgage loans
